Frequent Asked Questions

Carpooling (also known as car-sharing) consists of sharing a car among two or more people and travelling together. You probably already carpool very often with family and colleagues. In much the same way, carpooling connects passengers looking for a ride with drivers with empty seats so that they can share a trip together and both save money and reduce environmental impact. Users are able to benefit from the convenience of the car, while reducing travel costs and alleviating the associated problems of congestion and pollution.

Carpooling allows people to benefit from the convenience of the car whilst reducing travel costs (e.g. petrol and parking).
Of course, aside from the purely economic aspect, sharing a car is also environmentally friendly. Instead of using a car as an individual mode of transport, sharing with others allows you to use excess capacity efficiently and reduce the environmental impact of your journey.
In addition, carpooling contributes to:
• Reducing overall traffic congestion and reduce the number of cars during rush hours.
• Resolving parking problems around work
• Eliminating physical and psychological stress caused by driving in traffic congestion and for long distances.
• Building strong social connections and make new friends.

Charging money for the ride itself is illegal; however, carpoolers can share the cost of the ride such as fuel and parking expenses… etc.
If the car owner requests a payment from you, please report it through this carpooling website, and provide details of what happened for us to take the right action.

The Department of Transport in Abu Dhabi is offering this website to help people interested in carpooling find suitable companions to ride with. All you need to do is register in this website and provide the required details to successfully complete the registration process and activate your account. Once your account is active, you will be able to offer a ride in your own car, or simply look for rides offered by other members on this site.

Registration is simple and completely free. Just click on ‘SIGN UP’ and follow the registration instructions. After submitting the required details for registration, we will send you a confirmation email including an activation link to activate your account, so make sure you have access to the email address you use during registration to complete the sign up process.

No really, if you don't have a car, you can register in the Carpooling application (this website) as a passenger and "search for a ride". If you normally cycle or walk to work, it's always good to find a Carpooling partner just in case you need a lift one day.

After you register, you can specify your ride on to the carpooling website and search for a match! Remember to do regular searches; the more you search the more likely you are to find a match!

No, because this does not run counter to the rules of fighting the illegal taxi practice.

Using this website is safe and secure, as we have made the application as secure as possible. All members' details are stored securely in the database and only members’ intended travel information can be accessed online.

When it comes to travelling, every member is responsible for his or her own safety. However, we do recommend that members follow some simple security measures outlined below:
• Avoid exchanging home addresses with your travelling companion before you meet them
• Arrange to meet in a public place
• Inform a friend or family member of whom you will be travelling with, when and where to
• Make sure you show each other your IDs - staff passes, passports, or driving licences - so you know you're travelling with the right person
• You are under no obligation to go ahead with any ride. If you have any doubts about your travelling companion, for any reason, you should avoid travelling with them

For more information about carpooling safety and security. please read Terms and Conditions and the Privacy Policy.

The carpooling application is only a journey matching service, it's important that members are proactive in their search and regularly log-in to look for a match or create alerts to receive notifications when their preferred ride becomes available. Even there isn´t anyone suitable to share with initially, there probably will be in the coming weeks.

The Carpooling application is solely a journey matching service and cannot be held responsible for any journeys that don't work out as planned. Likewise, the drivers and passengers who register their journeys with us are under no legal obligation to their travelling companions or to the carpooling application to make any journeys.
However, we hope that if plans change and journeys can't be made, that all affected parties will be contacted and forewarned with appropriate notice, this is only courteous.
Users can also rate and provide reviews about a particular carpooler, which will appear on their profile

Whether you are a small business or a large employer, a social or sport club, a neighborhood community or a family group, in the carpooling application, you can create your own private carpooling group. Your group will only be accessible to those members accepted. Additionally, as administrator of the group, you can send invitations to other people to join your group.

These groups are intended for companies that would like to create a carpooling scheme in their workplace. These groups offer a good opportunity to help staff reduce travel costs and to alleviate parking problems. Users only can access groups to which they belong. If your organization email matches the organization´s domain you are intending to join, your request will be automatically accepted. However, if you are trying to join an organization to which your don´t belong, the administrator of the group will review it and decide whether to approve it or reject it.

Each car owner is allowed to Carpool with 4 passengers maximum.

Contacts

  • Customer Care 800-88888
  • MAWAQiF (Parking Services) 800-3009
  • Abu Dhabi Police 999